Privacy Policy

Bilingual Language Services, Inc dba Bilingual America (“Website Operator”) cares about your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website at BilingualAmerica.com (“Website”).

What Information Do We Collect?

• Account Information: When you create an account, we collect your name, email address, and password.
• Usage Data: We track how you use our Website (pages visited, lessons completed) to improve our service.
• Payment Information: If you purchase a subscription, we work with a secure payment processor, Stripe, to handle your payment details. Stripe is a certified PCI Level 1 Service Provider – the most stringent level of certification in the payments industry. They employ extensive security measures to protect your payment information. You can learn more about Stripe’s security practices at https://stripe.com/docs/security/stripe. We do not store full credit card numbers.
• Device Information: We may collect your IP address and browser type for website analytics.

How Do We Use Your Information?

• Personalizing Your Learning Experience: We use your information to personalize your learning content and track your progress.
• Website Improvement: We analyze usage data to understand how to make our Website better.
• Customer Support: To respond to your inquiries and troubleshoot issues.
• Marketing: With your consent, we may send you occasional emails about new courses or promotions.

Sharing Your Information

We do not share your personal information with any third parties. Only in the event of a legitimate court order would we do so and before doing so our policy is to secure legal counsel to review the validity of the court order.

Your Choices

• Account Settings: You can update your account information at any time.
• Opt-Out: You can unsubscribe from marketing emails.
• Cancellations: You can cancel an existing subscription at any time and you won’t be charged again.
• Cookies: You can manage browser cookies to control some data tracking.
• Engagement: You have control over your interactions on our website. You can choose with whom to interact, restrict others from contacting you, or block another member if you feel uncomfortable.

Security

We implement industry-standard security practices, but no data transmission or storage method can be guaranteed as 100% secure despite all of our best efforts and intentions. We use HTTPS security protocols. Our website is built on the WordPress platform, and we regularly update all plugins and themes to ensure they have the most recent security measures in place. Additionally, our server is hosted on Amazon EC2, and we apply all of Amazon’s robust security measures in the cloud computing environment.

Community Guidelines

Our website fosters a positive learning environment. When leaving comments or interacting with other students, your contributions should be respectful and relevant. We reserve the right to moderate or remove comments that violate our guidelines. Please avoid sharing personal information that you don’t want to be public. We empower you to control your experience on our platform.

Children’s Privacy

Our Website is not intended for children under 13. Our content is clean and respectful, yet our courses and content are designed primarily for adults. Mature teens can also benefit from our services.

Embedded Content

Occasionally, we may include helpful content from other websites within our pages (like videos, articles, or images). While we only embed from reputable sources, it’s important to be aware that these external websites have their own privacy policies and data collection practices. If you interact with embedded content, it may function as if you had visited that website directly.

Changes

We may update this Privacy Policy. We’ll notify you of changes by posting the new policy on our Website.

Contact Us

If you have questions, please contact us at support@bilingualamerica.com